Returns, Refunds and Complaints Policy
Our Pledge: Fresh Flowers Guarantee for Pinner
As a trusted local florist, Pinner Flowers is dedicated to ensuring every bouquet and arrangement you receive meets our highest standards of freshness and quality. We proudly serve Pinner’s households and businesses, offering a personal touch and peace of mind with each delivery. Your satisfaction is our priority, and our Fresh Flowers Guarantee reflects this commitment to excellence.
Damaged on Arrival Policy
If your flowers or floral arrangement arrive damaged or not in the condition you expect, we are here to help. Please inspect your flowers upon delivery. If you notice any issues such as wilting, broken stems, or significant cosmetic damage, notify us as soon as possible. In order to assist you quickly, we kindly ask that you retain the original packaging and take photographs of the problem. This will help us verify the issue and offer a swift resolution.
Freshness Window
At Pinner Flowers, we guarantee that our blooms are fresh and will remain vibrant for a minimum of five days from delivery, provided they are cared for according to our recommended instructions. If your flowers do not meet this freshness standard within the guaranteed window, please reach out to us promptly. We want every customer in Pinner to feel confident that their arrangement will stay beautiful and fragrant for days to come.
Refunds & Replacement Options
Your satisfaction is at the heart of what we do. Should you receive flowers that are damaged on arrival or do not meet our freshness guarantee, we offer two clear options:
- Replacement: We can organise a prompt replacement of your bouquet or arrangement at no extra charge, ensuring you receive the perfect flowers you ordered.
- Refund: If a replacement is not suitable for you, we can issue a refund via your original payment method once the problem is verified.
We process refund and replacement requests as quickly as possible. Please contact us within 48 hours of receiving your order to be eligible for these options. In some cases, we may request photographs to confirm the issue, helping us continually improve our service for our valued Pinner community.
Making a Complaint
Your feedback is important to us, and we aim to resolve all issues promptly and courteously. If you have a complaint about any aspect of your experience with Pinner Flowers, let us know. Every complaint is logged, investigated fully, and responded to within a reasonable timeframe. Our team will work closely with you to resolve your concern and restore your confidence in our service.
Serving Pinner with Florist Expertise
Pinner Flowers prides itself on being a local florist that cares. We serve both residential and business clients throughout Pinner and nearby areas, providing not only beautiful, fresh flowers but also superior customer service and reliable complaint resolution. Thank you for choosing us as your trusted florist—we look forward to delighting you with every order.
