Pinner Florist Online Shopping: Terms, Conditions & Delivery Policies

Terms & Conditions for Pinner Flowers E-Commerce Platform

Introduction

Welcome to the official Terms & Conditions for Pinner Flowers’ online flower delivery service. These terms outline the agreement made between Pinner Flowers ("we"/"us"/"our") and you, the customer ("you"/"your"), for all flower and related product orders made through our website. Our Terms & Conditions are applicable to all customers ordering for delivery in Pinner and surrounding areas. When you place an order with us, you agree to be bound by these Terms & Conditions, so please read them carefully before making a purchase.

Order Process

We aim to make our online flower delivery in Pinner seamless and efficient. The current order process is as follows:

Order Placement: Browse our catalogue, select your floral items, and add them to your basket. Confirm your delivery address (including postcode) and select your preferred delivery date at the checkout.
Order Confirmation: Upon completing your purchase online, you will receive an automated order confirmation, summarising your order details. This indicates receipt of your order but not our formal acceptance.
Acceptance: Our acceptance of your order—and thus a contract between you and Pinner Flowers—occurs only when we have confirmed the availability of the requested flowers and processed your payment. If, for any reason, we are unable to fulfil your order (e.g., due to stock shortages or operational issues), we reserve the right to cancel and refund your order in full, providing prompt notification.
Order Amendments: If you need to amend your order (for example, changing the delivery address in Pinner or adjusting your floral selection), contact us as soon as possible. Amendments can only be made before the order has entered fulfillment. We cannot guarantee amendments after your order has been prepared or dispatched.

All products are subject to availability. In the unusual event of supply difficulties, we reserve the right to substitute items with similar flowers of equal value and quality, ensuring the arrangement’s style and theme are maintained. Substitutions will be communicated where material.

Payments

All prices listed on the Pinner Flowers website are in GBP (£) and include VAT where applicable. Delivery charges, if any, will be clearly stated at checkout and before final payment. We accept various payment methods, including approved credit/debit cards and other secure online payment gateways as indicated on our platform.

Payment Processing: Full payment is required at the point of order. No order will be processed or delivered without successful payment confirmation.
Pricing Errors: In the unlikely event a product is displayed at an incorrect price due to a system error, we reserve the right to cancel affected orders, notifying you and providing a full refund. We are under no obligation to deliver products at an incorrect (lower) price.
Security: Customer payment details are processed securely using reputable payment service providers. We do not store your card information after your order is processed.

If you require a VAT invoice for your order, please request this during checkout. Proof of purchase will be sent to your email address upon order confirmation.

Deliveries

Pinner Flowers offer delivery throughout Pinner and nearby areas. Delivery is available on selected dates, subject to availability and operational capacity. At checkout, you must provide clear and accurate delivery details—please double-check the postcode, recipient’s name, and any specific delivery instructions.

Timeframes: We strive to deliver within the time windows requested, but specific delivery times cannot be guaranteed. All deliveries are made during our published business hours unless otherwise communicated.
Recipient Absent: If the recipient is not present at the delivery address, we may leave flowers with a neighbour, at a safe location on the property, or as instructed by you in the delivery notes. If none of these options are possible, we will attempt to contact you for further guidance. Redelivery may incur an additional charge.
Delivery Area: Delivery is available in Pinner and surrounding localities. For addresses outside of this area, please contact us before ordering to confirm feasibility and possible surcharges.

Pinner Flowers cannot be held responsible for delays caused by inaccurate delivery information or circumstances beyond our reasonable control, including severe weather or major disruptions.

Order Cancellations and Amendments

We understand that sometimes plans change. Our cancellation policy for online flower delivery in Pinner is as follows:

Customer-Initiated Cancellations: To cancel your order, please contact us as soon as possible. Orders cancelled at least 24 hours before scheduled delivery are eligible for a full refund. If preparation or delivery has already commenced, a cancellation may not be possible, and we reserve the right to deduct reasonable costs incurred up to cancellation.
Changes to Orders: Amendments to your order (such as changes in delivery address, message card text, or product selection) are only possible before your flowers enter preparation. Once preparation or delivery is underway, changes may not be feasible.

In exceptional circumstances, we may need to cancel your order for reasons including (but not limited to) force majeure events, sudden supply issues, or errors in pricing or product information. In such cases, you will receive prompt notification and a full refund.

Returns, Refunds, and Complaints

Flowers are perishable items, and as such, our return and refund policy is as follows:

Damaged or Unsatisfactory Products: Should your flowers arrive damaged, incomplete, or not as described, please contact us within 24 hours of delivery with photographic evidence where available. We will assess your case and, if justified, will offer a replacement, partial, or full refund at our discretion.
Quality Concerns: We take great pride in the freshness and quality of our Pinner flower deliveries. If you believe your arrangement has not met expectations, please notify us promptly. We may issue a goodwill refund or replacement based on individual circumstances and the evidence provided.
Non-Returnable Items: Hygiene regulations mean that cut flowers, once delivered, cannot be returned. Returned products, if any, must be unused and in their original packaging unless damaged on arrival.

We aim to resolve all complaints quickly and to your satisfaction. Your feedback is important and helps us improve our service across Pinner and the surrounding areas.

Substitution Policy

Occasionally, due to seasonal availability or supply chain issues, certain flowers or accessories may be unavailable. Where this is the case, we reserve the right to substitute with items of equal or greater value and similar appearance. We will make every effort to communicate significant substitutions prior to delivery. No substitutions will be of materially lower quality or value.

Product Images and Descriptions

We take care to ensure the accuracy of product images and descriptions on our website; however, as flowers are natural products, variations in colour, size, and shape may occur. Images are for illustrative purposes only. Vase and container styles, as well as accessory items, may vary according to stock availability.

Customer Obligations

By submitting an order with Pinner Flowers, you confirm that all provided information is truthful and accurate. This includes recipient names, address information within Pinner and surrounding areas, and any special instructions. You agree not to use our service for unlawful purposes or to transmit any malicious content through our website or ordering system.

Liability

Pinner Flowers will not be liable for any indirect or consequential loss, including loss of profits, arising from your use of our website or delays/failures in delivery due to circumstances beyond our reasonable control (e.g., extreme weather, transport disruptions, strikes). Our total liability in connection with your order will not exceed the total purchase price of the items in question.

We accept no liability for any loss that results from incorrect information provided by you, including incorrect recipient or delivery address details. We recommend verifying all order information before submission.

Nothing in these Terms & Conditions shall limit our liability for death or personal injury caused by our negligence or for any matter for which it would be unlawful to exclude or limit liability.

Intellectual Property Rights

All content contained on our website, including images, text, logos, and graphical elements, remains the intellectual property of Pinner Flowers or its licensors. Reproduction or reuse of any content is strictly prohibited without written permission.

Privacy

We are committed to safeguarding your privacy and handling your personal information in accordance with UK data protection laws. Your data will only be used to process your order, deliver your flowers within Pinner and the surrounding areas, and keep you informed about your order progress. Further details are set out in our Privacy Policy, available on our website.

Promotions, Offers, and Discount Codes

From time to time, Pinner Flowers may offer promotional discounts or codes. Unless otherwise stated, such offers are not transferable, must be redeemed within the validity period, and cannot be applied retrospectively to previous orders. Only one offer may be used per transaction unless expressly stated otherwise.

Governing Law and Jurisdiction

These Terms & Conditions, and all orders placed with Pinner Flowers, are governed by and construed in accordance with the laws of England and Wales. By using our website and services, you agree that any disputes or claims shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Pinner Flowers reserves the right to update these Terms & Conditions at any time. Updates will take effect once published on our website. We recommend reviewing these terms regularly.

Applicability

These Terms & Conditions apply to all customers ordering online for flower delivery in Pinner and surrounding areas. Use of our website and services indicates your acceptance of these Terms.

Contacting Us

If you have any questions regarding these Terms & Conditions or require clarification on any point, please get in touch via the contact form on our website. We aim to provide a timely response to all queries regarding flower delivery in Pinner and the neighbouring districts.